Privacy Policy

1. Information We Collect

When you use LevelUp, we may collect the following types of information:

• Account Information: Your name, email address, and profile details when you register.
• Content Data: Scripts, campaign configurations, generated videos, and publishing preferences you create using the service.
• Usage Data: Information about how you interact with LevelUp, including features used, pages visited, and time spent on the platform.
• Platform Data: Connected social media account details and performance analytics from linked platforms.
• Communication Data: Correspondence you send to us, including support requests and feedback.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the LevelUp service
• Generate AI-powered content based on your inputs and preferences
• Process and fulfil your content publishing requests
• Send service updates, security alerts, and support communications
• Analyse usage patterns to improve our AI models and user experience
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party vendors who help us operate the platform (e.g., cloud hosting, AI model providers like OpenAI and HeyGen, analytics services). These providers are contractually bound to protect your data.
• Social Media Platforms: When you choose to publish content, data is shared with the target platform as required for the publishing process.
• Legal Requirements: If required by law or to protect our rights, we may disclose information to regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption at rest and in transit, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data (right to erasure)
• Restrict or object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

7. Cookies

LevelUp uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how users interact with the service.
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality.

8. Third-Party Services

LevelUp integrates with third-party services including OpenAI (for AI script generation), HeyGen (for AI video generation), and social media platform APIs. These services have their own privacy policies governing how they handle data processed through their platforms.

9. Children's Privacy

LevelUp is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use of LevelUp after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]